I’ve worked in the service industry since I was sixteen years old and realize how hard the work is, and how much the people who work in it are undervalued and generally underpaid. On a recent trip I stayed in quite a few hotels, a different one every day for a week, and realized they could be doing a few things that would make things more pleasant for guests, as well as make life easier for the good people that work there:
1. Put amenities in large refillable bottles.
I’ve stopped taking home those tiny bottles of shampoo and body lotion. It’s not that I don’t like them, it’s just that I’m no longer that cheap and don’t mind spending a few dollars every couple of months to buy my own. I suspect most people that take them aren’t merely using them as travel-sized bottles for their carry-ons. I’ve always wondered what happens to those little bottles if I use them once. Do they get refilled, or tossed away? I assume they’re tossed, so I no longer bother to use them and bring my own. But for those who just have carry-ons, let’s all make the switch to using large refillable bottles.
2. Give me a checklist with checkboxes asking me what level of service I want.
I am sure there are people out there that like it when someone knocks on their door in the morning, asking if they’re in there so they can clean the room. And I am certain some people like it when they’re watching television and relaxing in the afternoon and someone stops by to see if they need the minibar filled, then thirty minutes later, another person comes by to lift the top of the sheet from the bed and fold it down, otherwise known as ‘turndown service.’