When my internet service went down a few months ago, I telephoned the company to arrange an appointment for the repair. After three long weeks, service was restored.
Then this came with my phone bill:
In France you get charged to speak to someone in ‘customer service’, at 35 centimes per minute.
Let’s say you’re on hold for 30 minutes. You get a bill for 10.21€, about $12.50.
So next time, I should…